Refund Policy

For customer reference, after delivery, customers have a 30-day no-reason return and exchange window for eligible items, and no explanation is required to start that request.

Items That Cannot Be Returned

For an approved return or exchange, The no-reason non-returnable categories are custom-made goods, clearance items or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items. These exclusions do not limit remedies for damaged, defective, incorrect, or missing items where applicable law provides protection.

How to Start a Return or Exchange

Within our return process, contact us before sending an item back. We will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. For consistent return handling, Unauthorized returns may be delayed.

As part of the 30-day program, we provide a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-issue items.

Order Cancellation

To clarify return responsibilities, you may request cancellation before an order ships. After shipment, the order is handled under this Refund Policy.

Exchanges

To explain the available remedy, approved exchanges are available during the same 30-day period. We may ship the replacement after the returned item is received or otherwise resolve the exchange with you.

Refunds

Within the customer-care process, after we receive and inspect the return, an approved refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.

Return Condition

To keep eligibility clear, Except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.

Merchant and Customer Care Information

Under the return and exchange standard, Store name: Stanley1913

For a predictable review process, Contact email: Support@Stanlket1927.shop

Under this Refund Policy, Phone: (207) 384-5442

To keep eligibility clear, Physical and return address: 89 Beech St, Lewiston, ME 04240, US

For an approved return or exchange, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).